Faculty Profile

Education

2006	Ph.D., University of Missouri
1996	MA, Macquarie University
1991	BA, National University of Singapore

 

Current Position(s) Held

Jul 2019 - Jun 2027	Member, University Tribunal
	Singapore Management University
Jan 2018 - Now	Professor of Communication Management (Practice)
	Lee Kong Chian School of Business, Singapore Management University
Jan 2018 - Jun 2024	Academic Director, MSc in Communication Management Programme
	Lee Kong Chian School of Business, Singapore Management University
2014 - 2017	Program Director, Master of Mass Communication
	Wee Kim Wee School of Communication and Information, NTU
2014 - 2015	Head, Division of Public and Promotional Communication
	Head, Division of Communication Research
	Wee Kim Wee School of Communication and Information, NTU
2014 - 2017	Associate Professor (with tenure)
	Wee Kim Wee School of Communication and Information, NTU
2013 - 2014	Acting Head, Division of Public and Promotional Communication
	Acting Head, Division of Communication Research
	Wee Kim Wee School of Communication and Information, NTU
2007 - 2014	Assistant Professor (tenure-track)
	Wee Kim Wee School of Communication and Information, NTU

 

Recognition and Honors

2018 - 2023	Dean's Teaching Honor List
	Lee Kong Chian School of Business, SMU
2022	Long Service Award
	Singapore Management University
2019 – 2023	Fellow
	SMU Academy
2021 - 2022	Lee Kong Chian Fellow
	Singapore Management University
2016	Kitty O. Locker Outstanding Researcher award
	Association for Business Communication (US)
2016 - 2017	Member (elected), School Board,
	Wee Kim Wee School of Communication and Information, Nanyang Technological University (NTU)
2016 – 2017	NTU Leadership Academy
2015	Long Service Award
	Nanyang Technological University
2005 - 2006	Fellow, Preparing Future Faculty Program
	University of Missouri
2005	Curators’ Grant-in-Aid Scholarship
	University of Missouri
2005	Graduate Professional Council Scholarship
	University of Missouri
2004 - 2005	Missouri School of Journalism Strategic Communication Department
	Travel Scholarship
2002 - 2005	Full PhD Scholarship
	Missouri School of Journalism, University of Missouri

 

Visiting and Honorary Appointments

2024 - Present	Academic Core Member
	Crisis Communication Think Tank (CCTT)
	University of Georgia (US)
2013 – 2024	Honorary Fellow (Crisis Communication and Media Communication)
	Hong Kong Polytechnic University
2023 (October)	Visiting Research Fellow
	Department of journalism, media and communication, University of Gothenburg (Sweden)
July 2023 - June 2024	Visiting Professor
	School of Communication, University of Technology, Sydney
Feb – March 2023	Visiting Professor
	School of Business, Hong Kong Baptist University
June 2018	Visiting Professor
	Faculty of Business Administration, Toyo University, Tokyo, Japan
April 2016	Visiting Overseas Scholar
	Department of Chinese and Bilingual Studies Hong Kong Polytechnic University
2015 - Present	Member (by induction only)
	Arthur W. Page Society (US)

 

Invited talks/speaking engagements (Selected)

2024

• HSBC Business School, Peking University
• Department of Chinese and Bilingual Studies, Hong Kong Polytechnic University

2023

• Department of journalism, media and communication, University of Gothenburg, Sweden

2022

• Keynote speech. National University of Singapore, Singapore: 6th annual conference of the Asia Pacific Public Relations Research and Education Network

2021

• Crisis Communication Think Tank, University of Georgia (USA)

2019

• Temasek Roundtable on Reputation, Issues and Crisis Communications. Temasek Holdings: Singapore
• Edelman Trust Barometer. Edelman: Singapore

2017

• Plenary Showcase Luncheon. Dublin, Ireland: 82nd Annual Association for Business Communication conference
• Corporate Communication and Public Relations 4.0: Innovations in Research and Pedagogical Trends, Bangkok: Thailand: Chulalongkorn University

2016

• Emerging Trends and Challenges of Public Relations and Strategic Communication in the Digital Era, Chinese University of Hong Kong, School of Journalism and Communication
• Roundtable discussion on Crisis leadership and resilience. National Security Coordination Secretariat: Singapore

2011

• International Pandemic Preparedness and Response Conference, S. Rajaratnam School of International Studies, NTU
• International Negotiators' Working Group, Singapore Police Force in collaboration with Federal Investigation Bureau (US)

2005

• Emotions and public relations, Public Relations Society of America, Spokane, Washington, US

 

International Academic Awards

2023

• Outstanding Article of the Year in International Journal of Business Communication, Association for Business Communication (ABC) (US)

2020

• Best Academic Paper, Conference on Corporate Communication, Corporate Communications International (US)
• Outstanding Article on Business Communication in a Non-Association for Business Communication (ABC) Journal, Association for Business Communication (ABC) (US)

2019

• Highly Commended Applied Paper, Conference on Corporate Communication, Corporate Communications International (US)

2018

• Top paper award, Communication and Technology Division, International Communication Association (ICA), Prague, Czech Republic
• Best Theoretical Paper, Conference on Corporate Communication, Corporate Communications International (US)

2017                            

• Nominee, Nanyang Research Award, NTU, Singapore
• Top paper award, Public Relations Division, International Communication Association (ICA), San Diego, CA

2016      

• Exemplary work, C R Anderson Research Fund Grant, Association for Business Communication (US)
• Highly Commended Theoretical Paper, Conference on Corporate Communication, Corporate Communications International (US)

2015

• Highly Commended Paper for 2014, Corporate Communications: An International Journal
• Top Special Topics Paper, Advertising Division
  Association of Educators in Journalism and Mass Communication Conference, AEJMC (US), San Francisco, CA
• Best Faculty Paper, Public Relations Division, International Communication Association (US), San Juan, Puerto Rico

2014

• Best Paper (Applied), Conference on Corporate Communication, Corporate Communications International (US)

2010

• Top Paper, Public Relations Division, Association of Educators in Journalism and Mass Communication Conference, AEJMC (US)

2009

• Best Paper (Academic), Conference on Corporate Communication, Corporate Communications International (US)
• Top Paper Award, International Public Relations Research Conference (IPPRC), Institute of Public Relations (US)

2008

• Best Paper (Academic), Conference on Corporate Communication, Corporate Communications International (US)

2007

• Top 3 Faculty Paper, Public Relations Division, Association of Educators in Journalism and Mass Communication Conference, AEJMC (US)

2005

• Top Paper Award, International Public Relations Research Conference (IPPRC), Institute of Public Relations (US)

2004

• Top Paper Award, International Public Relations Research Conference (IPPRC), Institute of Public Relations (US)

Recent Publications

• Pang, A., Jin, Y., & Cameron, G. T. (2023). The contingency theory of strategic conflict management: Review from three decades of theory development, extension and application. Journalism & Communication Monographs, 25(2), 193–214.
   
• Mak, A., Chaidaroon, S., Poroli, A., & Pang, A. (2023). Capturing the dynamic tensions in CSR discourses: Toward an integrative circuit of culture model. Public Relations Review, 49, 102308.
   
• Pang, A., & Ng, J. (2023). Digital corporate communication and crisis life cycles. In V. Luoma-aho and M. Badham (Eds.). Handbook of Digital Corporate Communication (pp. 179–192). Northampton, MA: Edward Elgar Publishing.
   
• Pang, A., Jin, Y., & Cameron, G. T. (2023). Capturing the complexity and dynamism of decision making in PR. In C. H. Botan and E. J. Sommerfeldt (Eds.) Public Relations Theory III (pp. 151–172). New York, NY: Routledge.
   

• Pang, A., & Cameron, G. T. (2022). Conflict positioning in crisis communication: Impact of antecedent conditions on negotiation. Negotiation and Conflict Management Research, 15(1), 52-77

• Pang, A., Hogan, E., Andrasevic, I. (2022). The Catholic Church abuse scandal in Ireland: Two steps forward, one step back by Pope Francis? Corporate Communications: An International Journal, 27(1), 15-33.

• Pang, A., Lee, D., Low, G., & Hum, V. (2022). Social media influencers in crisis. In Y. Jin & L. Austin (Eds.). Social Media and Crisis Communication (pp. 87 – 105). New York, NY: Routledge.

• Lim, J. S., Yeo, C. S. Y., Leow, W., Ng, X. H., & Pang, A. (2022). Dark social influencer engagement in brand communication. In Y. Jin & L. Austin (Eds.). Social Media and Crisis Communication (pp. 193 – 208). New York, NY: Routledge.

• Pang, A., Jin, Y., Seo, Y., Choi, S. I., Teo, H. X., Le, P. D., & Reber, B. (2022). Breaking the sound of silence: Explication in the use of strategic silence in crisis communication. International Journal of Business Communication, 59(2), 219-241.

• Mak, A., Chaidaroon, S., Poroli, A., & Pang, A. (2021). Understanding organizational and socio-cultural contexts: A communicative constitutive approach to social license to operate among top Hong Kong companies. Public Relations Review, 47, 102055.

• Pang, A., Jin, Y., & Cameron, G. T. (2021). Contingency theory of strategic conflict management: Explicating a “grand” theory of public relations. In C. Valentini (Ed.). Public Relations (pp. 381 - 398). Berlin, Germany: De Gruyter Mouton.

• Diers-Lawson, A., & Pang, A. (2021). Strategic crisis management: State of the field, challenges and opportunities. In C. Valentini (Ed.). Public Relations (pp. 195 - 215). Berlin, Germany: De Gruyter Mouton.

• Jin, Y., Pang, A., Cameron, G. T., Kim, S., Pagano, L. A. (2021). Managing complexity: Insights from the contingency theory of strategic conflict management. In Y. Jin, B. H. Reber, G. J. Nowak (Eds). Advancing crisis communication effectiveness (pp. 181 - 197). New York, NY: Routledge.

• Woon, E., & Pang, A. (2020). Public relations education in Singapore: Educating the next generation of practitioners on ethics. Journal of Public Relations Education, 6(3), 29-65.

• Pang, A., Jin. Y., Kim, S., & Cameron, G. T. (2020). Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management. In F. Frandsen. & W. Johansen (Eds). Crisis communication (pp. 141 – 164). Berlin, Germany: De Gruyter Mouton.

• Tan, K. Y., & Pang, A. (2020). Operationalizing crisis communication from within: Toward the Crisis Organizational Communication framework in the social mediated environment. Asia Pacific Public Relations Journal, 22(1), 1-20.

• Yeo, S. L., Pang, A., Cheong, M., & Yeo, J. (2020). Emotions in social media: An analysis of tweet responses to MH370 search suspension announcement. International Journal of Business Communication, 57(2), 194-211.

• Lim, L., Chia, J., & Pang, A. (2019). Mocked and shamed: Satirical news and its effects on organizational reputation. Communication and Media in Asia Pacific, 2(2), 1-26.
• Sng, K., Au, T. Y., & Pang, A. (2019). Social media influencers as a crisis risk in strategic communication: Impact of indiscretions on professional endorsements. International Journal of Strategic Communication, 13(4), 301-320.
• Tan, K. Y., Pang, A., & Kang, J. X. (2019). Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication. Public Relations Review, 45, 153-166.
• Le, P. D., Teo, H. X., Pang, A., Li, Y., Goh, C. Q. (2019). When is silence golden? The use of strategic silence in crisis communication. Corporate Communications: An International Journal, 24 (1), 162-178.
• Ismail, N., Pagulayan, M. A, Francia, C. M. A., & Pang, A. (2019). Communicating in the Post-Truth era: Analyses of crisis response strategies of Presidents Donald Trump and Rodrigo Duterte. Journal of Public Affairs, 19 (1), 1-11.
• Tan, K. Y., & Pang, A. (2019). Assessing the use of social media for employee engagement in the Singapore Military. Communication and Media in Asia Pacific, 2 (1), 11 – 36.
• Lew, Z., Walther, J. B., Pang, A., & Shin, W. (2018). Interactivity in online chat: Conversational contingency and response latency in computer-mediated communication. Journal of Computer-Mediated Communication, 23(4), 201-221.
• Pang, A., & Tan, P. (2018). Government intervention in corporate crises: An Asian Perspective. Communication and Media in Asia Pacific, 1(1), 34 – 54.
• Pang, A., Shin, W., Lew, Z., & Walther, J. B. (2018). Building relationships through dialogic communication: organizations, stakeholders, and computer-mediated communication, Journal of Marketing Communications, 24 (1), 68-82.
• Pang, A., Hu, Y., & Woon, E. (2018). A broad stroke or different strokes for different folks? Examining the subtleties in crisis management approaches between state-owned enterprises and privately-owned enterprises in China. Chinese Journal of Communication, 11(1), 5 – 25.
• Hu, Y., & Pang, A. (2018) The indigenization of crisis response strategies in the context of China. Chinese Journal of Communication, 11(1), 105-128.
• Pang, A., Lwin, M. O., Ng, C. S. M., Ong, Y. K., Chau, S. R., & Yeow, K. P. S. (2018). Utilization of CSR to build organizations’ corporate image in Asia: Need for an integrative approach. Asian Journal of Communication, 28(4), 335-359.
• Jin, Y., Pang, A., & Smith, J. (2018). Crisis communication and ethics: The role of public relations. Journal of Business Strategy, 39(1), 43 – 52.
• Pang, A., Limsico, J., Phong, L., Lareza, B. J. L., & S. Y. Low. (2018). Reputational damage in Twitter Hijack: Factors, dynamics and response strategies for crowd sourced campaigns. In P. Vasterman (Ed). From media hype to twitter storm: News explosions and their impact on issues, crises and public opinion (pp. 355 – 382). Amsterdam, Netherlands: University of Amsterdam Press.
• Pang, A., Mak, A., & Shin, W. (2018). Integrated CSR communication: Toward a model encompassing media agenda building with stakeholder dialogic engagement. In A. Lindgreen, J. Vanhamme., F. Maon & R. Mardon. (Eds.). Communicating Social Responsibility in the Digital Era (pp. 158 – 175). London, UK: Routledge.
• Damayanti, R. Rodrigues, S. A., Chua, S., & Pang, A. (2018). The corporate social media spokesperson: Who should speak on behalf of the organization in times of crises? Social Media and Crisis Communication (pp. 99-113). L. Austin & Y. Jin (Eds.). Routledge Taylor & Francis, New York, NY.
• Lim, R., Tan, E., Lim, W. Aziz, N., & Pang, A. (2018). When a pandemic strikes: Towards the Social Media Pandemic Communication Model. In L. Austin & Y. Jin (Eds.) Social Media and Crisis Communication (pp. 253-266). Routledge Taylor & Francis, New York, NY.
• Ho, B., Shin, W., & Pang, A. (2017). Corporate crisis advertising: A framework examining the use and effects of corporate advertising before and after crises. Journal of Marketing Communications, 23(6), 537 – 551.
• Pang, A. (2017). Product safety failure and restoring reputation across markets: Fonterra’s management of the 2013 bacterial contamination crisis. Journal of Marketing Channels, 24 (3-4), 136 – 152.
• Chua, A., Tee, C., Pang, A., Lim, E. (2017). The retransmission of rumor and rumor correction messages on twitter. American Behavioral Scientist, 61 (7), 707-723.
• Ng, A. S., Lwin, M. O., & Pang, A. (2017). Toward a theoretical framework to studying climate change policies: Insights from case study of Singapore. Sustainability, 9, 1167; DOI: 10.3390/su9071167.
• Woon, E., & Pang, A. (2017). Explicating the Information Vacuum: Stages, Intensifications, and Implications. Corporate Communications: An International Journal, 22 (3), 329-353.
• Yeo, S. L., & Pang, A. (2017). Asian multiculturalism in communication: Impact of culture in the practice of public relations in Singapore. Public Relations Review, 43, 112-122.
• Pang, A., & David, C. R. (2017). Cultural impediment or reflection of global phenomenon: State of Social Media Crisis Preparedness in Singapore. In A. George & K. Kwansah-Aidoo (Eds.). Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives (pp. 209 – 224). Institute of Electrical and Electronic Engineers, John Wiley & Sons.
• Wardoyo, R. J., & Pang, A. (2017). Power distance, uncertainty avoidance, and rukun: Managing the trans-boundary haze crisis in Indonesia. In A. George & K. Kwansah-Aidoo (Eds.). Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives (pp. 136-152). Institute of Electrical and Electronic Engineers, John Wiley & Sons.
• Pang, A., Damayanti, R., & Woon, E. (2017). When a nation’s leader is under siege: Managing personal reputation and engaging in public diplomacy. In B. V. Ruler, I. Smit, S. Romenti & O. Ihlen (Eds). How Strategic Communication Shapes Value and Innovation in Society (pp. 37 – 67). Advances in Public Relations and Communication Management book series. Bingley, UK: Emerald.

Research Interests

• Crisis management, communication and leadership
• Image and reputation management and repair
• Media
• Communication management: Political and public communication, public diplomacy, government communication and corporate communication