Awards, Grants and Recognition |
| Bo Edvardsson “Industry Impact in Services” Award by the SERVSIG of the American Marketing Association, 2023 |
| Finalist for the Best Reviewer Award 2022 by the Journal of Service Research, 2023 |
| Finalist for the Best Paper Award in Services by the AMA ServSIG community, 2023 |
| Researcher of the Year at Surrey Business School, University of Surrey, 2022 |
| Impact Researcher of the Year at Surrey Business School, University of Surrey, 2021 |
| Postgraduate Supervisor Award, Surrey Business School, University of Surrey, 2020 |
| Best Paper Award 2019 (highly commended) of the Journal of Service Management (JoSM), 2020 |
| ISM Best Paper Award Finalist (AOM Chicago), 2018 |
| Best Paper Award 2017 (2nd) Journal of Services Marketing (JSM), 2018 |
| Best Paper Award 2017 (1st) of the Journal of Service Management (JoSM), 2018 |
| Best Paper Award 2016 (2nd) of the Journal of Service Research (JSR), 2017 |
| Chair of the SERVSIG committee for selecting the SERVSIG Emerging Service Scholar 2016, 2016 |
| Nominated for the Best Paper Award 2014 from the German Academic Association for Business Research (VHB), 2015 |
| Reviewer of the year 2012 at the Journal of Service Management (JoSM), 2013 |
| Chair of AMA SERVSIG, Special Interest Group Service of the American Marketing Association, 2011/2012 |
Selected Journal Articles (Refereed) |
| Altrichter, B., Benoit, S. (2025), Technology Discontinuance: A Systematic Literature Review and Research Agenda, European Journal of Information Systems, June, 1-25. |
| Benoit, S., Merfeld, K., Tunn, V. S.C., Schaefers, T., Andreassen, T. W. (2025), The B2B Sharing Economy, Framework, Implications and Future Research, Journal of Business Research, 119 (3), 115244. |
| Grewal, D., Roggeveen, A.L., Benoit, S., Andrade, M.L.O., Wetzels, R., Wetzels, M. (2025), A New Era of Technology-Infused Retailing, Journal of Business Research, 188 (2), 115095. |
| Benoit, S., Altrichter, B., Grewal, D., Ahlbom, C.-P. (2024), Autonomous Stores: How Levels of In-Store Automation Affect Store Patronage, Journal of Retailing, 100 (2), 217-238. |
| Grewal, D., Benoit, S., Noble, S., Guha, A., Ahlbom, C.-P. Nordfält, J. (2023), Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences, Journal of Retailing, 99 (4), 487-504. |
| Mosaad, M., Benoit, S., Jayawardhena, C. (2023), The Dark Side of the Sharing Economy: A Systematic Literature Review of Externalities and their Regulation, Journal of Business Research, 168, 114-186. |
| Ludwig, S., Herhausen, D., Grewal, D., Bove, L. Benoit, S., de Ruyter, K. and Urwin, P. (2022), Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces, Journal of Marketing, 86 (4), 141-161. (finalist for the Best Paper Award in Services given out by the ServSIG) |
| Hartmann, J., Forkmann, S., Benoit, S., Henneberg, S. (2022), A Consumer Perspective on Managing the Consequences of Chain Liability, Journal of Supply Chain Management, 58 (4), 58-89. (ISM Best Paper Award Finalist AOM Chicago of the preceding conference paper) |
| Schaefers, T., Wittkowski, K., Benoit, S., Ferraro, R. (2016), Contagious Effects of Customer Misbehavior in Access-Based Services, Journal of Service Research, 19 (1), 3-21. (best paper award, 2nd place) |
| Hartmann, J., Moeller, S. (2014), Chain Liability in Multi-Tier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behaviour, Journal of Operations Management, 32 (5), 281-294. |
| Moeller, S., Ciuchita, R., Mahr, D., Oderkerken-Schroeder, G., Fassnacht, M. (2013), Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles, Journal of Service Research, 16 (4), 471-487. |
| Wittkowski, K., Moeller, S., Wirtz, J. (2013), Understanding Firms’ Intentions to Use Non-ownership Services, Journal of Service Research, 16 (2), 171-185. |
| Moeller, S. (2008), Customer Integration - A key to an Implementation Perspective of Service Provision, Journal of Service Research, 11 (2), 197-210. |
