Sabine BENOIT
Full-time Faculty
Professor of Marketing (Practice) Associate Dean (Impact)
Education |
| 2008 | Post-doctoral degree (Habilitation) at WHU – Otto Beisheim School of Management, Vallendar, Germany |
| 2004 | Doctoral degree Dr. rer. pol. (equivalent to PhD) at the University of Hagen, Hagen, Germany |
| 2000 | Degree in Business Administration (Dipl.-Kffr.) at the Catholic University of Eichstätt-Ingolstadt and Albert-Ludwigs-University Freiburg i.B., Germany |
Current Position(s) Held |
| 2024 - Now | Associate Dean (Impact) Lee Kong Chian School of Business, Singapore Management University |
| 2024 - Now | Professor of Marketing (Practice) Lee Kong Chian School of Business, Singapore Management University |
| 2019-2024 | Professor of Marketing (fractional), College of Business and Economics (CBE), Australian National University (ANU), Canberra, Australia |
| 2016-2024 | Professor of Marketing, Surrey Business School, University of Surrey (UoS), Guildford, UK |
| 2013-2016 | Professor of Marketing, Roehampton Business School, University of Roehampton, London, UK |
| 2007-2013 | Lekkerland Endowed Chair of Convenience & Marketing, EBS Business School, Oestrich-Winkel, Germany |
| 2003-2008 | Assistant Professor at the WHU – Otto Beisheim School of Management, Vallendar, Germany |
Research Interests |
| Retail Technology |
| Sharing Economy |
| Sustainability |
Awards, Grants and Recognition |
| Bo Edvardsson “Industry Impact in Services” Award by the SERVSIG of the American Marketing Association, 2023 |
| Finalist for the Best Reviewer Award 2022 by the Journal of Service Research, 2023 |
| Finalist for the Best Paper Award in Services by the AMA ServSIG community, 2023 |
| Researcher of the Year at Surrey Business School, University of Surrey, 2022 |
| Impact Researcher of the Year at Surrey Business School, University of Surrey, 2021 |
| Postgraduate Supervisor Award, Surrey Business School, University of Surrey, 2020 |
| Best Paper Award 2019 (highly commended) of the Journal of Service Management (JoSM), 2020 |
| ISM Best Paper Award Finalist (AOM Chicago), 2018 |
| Best Paper Award 2017 (2nd) Journal of Services Marketing (JSM), 2018 |
| Best Paper Award 2017 (1st) of the Journal of Service Management (JoSM), 2018 |
| Best Paper Award 2016 (2nd) of the Journal of Service Research (JSR), 2017 |
| Chair of the SERVSIG committee for selecting the SERVSIG Emerging Service Scholar 2016, 2016 |
| Nominated for the Best Paper Award 2014 from the German Academic Association for Business Research (VHB), 2015 |
| Reviewer of the year 2012 at the Journal of Service Management (JoSM), 2013 |
| Chair of AMA SERVSIG, Special Interest Group Service of the American Marketing Association, 2011/2012 |
Selected Journal Articles (Refereed) |
| Altrichter, B., Benoit, S. (2025), Technology Discontinuance: A Systematic Literature Review and Research Agenda, European Journal of Information Systems, June, 1-25. |
| Benoit, S., Merfeld, K., Tunn, V. S.C., Schaefers, T., Andreassen, T. W. (2025), The B2B Sharing Economy, Framework, Implications and Future Research, Journal of Business Research, 119 (3), 115244. |
| Grewal, D., Roggeveen, A.L., Benoit, S., Andrade, M.L.O., Wetzels, R., Wetzels, M. (2025), A New Era of Technology-Infused Retailing, Journal of Business Research, 188 (2), 115095. |
| Benoit, S., Altrichter, B., Grewal, D., Ahlbom, C.-P. (2024), Autonomous Stores: How Levels of In-Store Automation Affect Store Patronage, Journal of Retailing, 100 (2), 217-238. |
| Grewal, D., Benoit, S., Noble, S., Guha, A., Ahlbom, C.-P. Nordfält, J. (2023), Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences, Journal of Retailing, 99 (4), 487-504. |
| Mosaad, M., Benoit, S., Jayawardhena, C. (2023), The Dark Side of the Sharing Economy: A Systematic Literature Review of Externalities and their Regulation, Journal of Business Research, 168, 114-186. |
| Ludwig, S., Herhausen, D., Grewal, D., Bove, L. Benoit, S., de Ruyter, K. and Urwin, P. (2022), Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces, Journal of Marketing, 86 (4), 141-161. (finalist for the Best Paper Award in Services given out by the ServSIG) |
| Hartmann, J., Forkmann, S., Benoit, S., Henneberg, S. (2022), A Consumer Perspective on Managing the Consequences of Chain Liability, Journal of Supply Chain Management, 58 (4), 58-89. (ISM Best Paper Award Finalist AOM Chicago of the preceding conference paper) |
| Schaefers, T., Wittkowski, K., Benoit, S., Ferraro, R. (2016), Contagious Effects of Customer Misbehavior in Access-Based Services, Journal of Service Research, 19 (1), 3-21. (best paper award, 2nd place) |
| Hartmann, J., Moeller, S. (2014), Chain Liability in Multi-Tier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behaviour, Journal of Operations Management, 32 (5), 281-294. |
| Moeller, S., Ciuchita, R., Mahr, D., Oderkerken-Schroeder, G., Fassnacht, M. (2013), Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles, Journal of Service Research, 16 (4), 471-487. |
| Wittkowski, K., Moeller, S., Wirtz, J. (2013), Understanding Firms’ Intentions to Use Non-ownership Services, Journal of Service Research, 16 (2), 171-185. |
| Moeller, S. (2008), Customer Integration - A key to an Implementation Perspective of Service Provision, Journal of Service Research, 11 (2), 197-210. |
Research Areas and Areas of Expertise
Strategic Priorities
HighlightsSabine Benoit is an internationally recognized scholar and leader in marketing, specializing in consumer behavior, retail technology, and the sharing economy, with a strong record of impactful research, academic leadership, and industry engagement.
Combines rigorous academic research with practical industry impact, evidenced by high citation metrics (h-index: 30, ~5600 citations), leadership in academic and industry collaborations, and a strong record of awards for research, teaching, and impact; recognized for bridging academia and practice through advisory roles, editorial positions, and dissemination via social media and public talks.
Focused research areas include Technology and innovation in retail and service environments; consumer adoption and discontinuance of retail technologies; autonomous stores and in-store automation; collaborative and sharing economy models; customer experience and value co-creation; chain liability and sustainability in supply chains; digital transformation in marketing.
Combines rigorous academic research with practical industry impact, evidenced by high citation metrics (h-index: 30, ~5600 citations), leadership in academic and industry collaborations, and a strong record of awards for research, teaching, and impact; recognized for bridging academia and practice through advisory roles, editorial positions, and dissemination via social media and public talks.
Focused research areas include Technology and innovation in retail and service environments; consumer adoption and discontinuance of retail technologies; autonomous stores and in-store automation; collaborative and sharing economy models; customer experience and value co-creation; chain liability and sustainability in supply chains; digital transformation in marketing.
Areas of Expertise
Service and Retail Marketing
Latest Publications
Showing up to 6 latest publications from the past 5 years.
- B Altrichter, S BenoitEuropean Journal of Information Systems 34 (6), 1088-1112, 2025
- D Grewal, AL Roggeveen, S Benoit, MLO Andrade, R Wetzels, M WetzelsJournal of Business Research 188, 115095, 2025
- M Mosaad, S Benoit, C Jayawardhena
- T Schäfers, S BenoitElgar Encyclopedia of Pricing, 244-249, 2024
- S Benoit, B Altrichter, D Grewal, CP AhlbomJournal of Retailing 100 (2), 217-238, 2024
- M Mosaad, S Benoit, C Jayawardhena
This highlights are AI-generated content using the faculty's CV.
Education |
| 2008 | Post-doctoral degree (Habilitation) at WHU – Otto Beisheim School of Management, Vallendar, Germany |
| 2004 | Doctoral degree Dr. rer. pol. (equivalent to PhD) at the University of Hagen, Hagen, Germany |
| 2000 | Degree in Business Administration (Dipl.-Kffr.) at the Catholic University of Eichstätt-Ingolstadt and Albert-Ludwigs-University Freiburg i.B., Germany |
Current Position(s) Held |
| 2024 - Now | Associate Dean (Impact) Lee Kong Chian School of Business, Singapore Management University |
| 2024 - Now | Professor of Marketing (Practice) Lee Kong Chian School of Business, Singapore Management University |
| 2019-2024 | Professor of Marketing (fractional), College of Business and Economics (CBE), Australian National University (ANU), Canberra, Australia |
| 2016-2024 | Professor of Marketing, Surrey Business School, University of Surrey (UoS), Guildford, UK |
| 2013-2016 | Professor of Marketing, Roehampton Business School, University of Roehampton, London, UK |
| 2007-2013 | Lekkerland Endowed Chair of Convenience & Marketing, EBS Business School, Oestrich-Winkel, Germany |
| 2003-2008 | Assistant Professor at the WHU – Otto Beisheim School of Management, Vallendar, Germany |
Research Interests |
| Retail Technology |
| Sharing Economy |
| Sustainability |
Awards, Grants and Recognition |
| Bo Edvardsson “Industry Impact in Services” Award by the SERVSIG of the American Marketing Association, 2023 |
| Finalist for the Best Reviewer Award 2022 by the Journal of Service Research, 2023 |
| Finalist for the Best Paper Award in Services by the AMA ServSIG community, 2023 |
| Researcher of the Year at Surrey Business School, University of Surrey, 2022 |
| Impact Researcher of the Year at Surrey Business School, University of Surrey, 2021 |
| Postgraduate Supervisor Award, Surrey Business School, University of Surrey, 2020 |
| Best Paper Award 2019 (highly commended) of the Journal of Service Management (JoSM), 2020 |
| ISM Best Paper Award Finalist (AOM Chicago), 2018 |
| Best Paper Award 2017 (2nd) Journal of Services Marketing (JSM), 2018 |
| Best Paper Award 2017 (1st) of the Journal of Service Management (JoSM), 2018 |
| Best Paper Award 2016 (2nd) of the Journal of Service Research (JSR), 2017 |
| Chair of the SERVSIG committee for selecting the SERVSIG Emerging Service Scholar 2016, 2016 |
| Nominated for the Best Paper Award 2014 from the German Academic Association for Business Research (VHB), 2015 |
| Reviewer of the year 2012 at the Journal of Service Management (JoSM), 2013 |
| Chair of AMA SERVSIG, Special Interest Group Service of the American Marketing Association, 2011/2012 |
Selected Journal Articles (Refereed) |
| Altrichter, B., Benoit, S. (2025), Technology Discontinuance: A Systematic Literature Review and Research Agenda, European Journal of Information Systems, June, 1-25. |
| Benoit, S., Merfeld, K., Tunn, V. S.C., Schaefers, T., Andreassen, T. W. (2025), The B2B Sharing Economy, Framework, Implications and Future Research, Journal of Business Research, 119 (3), 115244. |
| Grewal, D., Roggeveen, A.L., Benoit, S., Andrade, M.L.O., Wetzels, R., Wetzels, M. (2025), A New Era of Technology-Infused Retailing, Journal of Business Research, 188 (2), 115095. |
| Benoit, S., Altrichter, B., Grewal, D., Ahlbom, C.-P. (2024), Autonomous Stores: How Levels of In-Store Automation Affect Store Patronage, Journal of Retailing, 100 (2), 217-238. |
| Grewal, D., Benoit, S., Noble, S., Guha, A., Ahlbom, C.-P. Nordfält, J. (2023), Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences, Journal of Retailing, 99 (4), 487-504. |
| Mosaad, M., Benoit, S., Jayawardhena, C. (2023), The Dark Side of the Sharing Economy: A Systematic Literature Review of Externalities and their Regulation, Journal of Business Research, 168, 114-186. |
| Ludwig, S., Herhausen, D., Grewal, D., Bove, L. Benoit, S., de Ruyter, K. and Urwin, P. (2022), Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces, Journal of Marketing, 86 (4), 141-161. (finalist for the Best Paper Award in Services given out by the ServSIG) |
| Hartmann, J., Forkmann, S., Benoit, S., Henneberg, S. (2022), A Consumer Perspective on Managing the Consequences of Chain Liability, Journal of Supply Chain Management, 58 (4), 58-89. (ISM Best Paper Award Finalist AOM Chicago of the preceding conference paper) |
| Schaefers, T., Wittkowski, K., Benoit, S., Ferraro, R. (2016), Contagious Effects of Customer Misbehavior in Access-Based Services, Journal of Service Research, 19 (1), 3-21. (best paper award, 2nd place) |
| Hartmann, J., Moeller, S. (2014), Chain Liability in Multi-Tier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behaviour, Journal of Operations Management, 32 (5), 281-294. |
| Moeller, S., Ciuchita, R., Mahr, D., Oderkerken-Schroeder, G., Fassnacht, M. (2013), Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles, Journal of Service Research, 16 (4), 471-487. |
| Wittkowski, K., Moeller, S., Wirtz, J. (2013), Understanding Firms’ Intentions to Use Non-ownership Services, Journal of Service Research, 16 (2), 171-185. |
| Moeller, S. (2008), Customer Integration - A key to an Implementation Perspective of Service Provision, Journal of Service Research, 11 (2), 197-210. |